 |
|
|
Customer Info and FAQ
General Information
Textbook Information
Other Merchandise Questions
General Information
Top
- What are the hours of the store?
Monday thru Friday: 8 a.m. to 7 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday: Closed
In addition, the store has extended hours during university events and special weekends. These hours are always posted on the doors to the store.
- I have a specific question and need to speak with someone. Who can I call?
Please call the store at 540-458-8634 and we will be happy to assist.
- What is the mailing address of the University store?
Washington and Lee University Store
Elrod Commons
Lexington, Va 24450
What forms of payment are accepted?
We accept Visa, Master Card, Discover, Cash, Check, or the University Swipe Card.
- Who owns the Washington and Lee University Store?
Washington and Lee University owns its own store. All revenues from the operation of the store are returned to
Washington and Lee, and are applied towards student scholarships, faculty salaries, student organization budgets,
and the general operating budget of the university.
- What is the mission of the university store?
The mission of the Washington and Lee University Store is to support the academic mission of the University, to celebrate the pride
of association with the University, to serve as a welcoming first face of the University, and to create revenue for the
University.
Textbook Information
Top
- How do I know which textbooks to buy?
Bring a copy of your schedule with you to avoid confusion. The textbook shelves are arranged alphabetically by department
and numerically within the department. The shelves have labels indicating course number and section number. Buy only the books
for your section.
- Are used textbooks available?
Yes! In the past three years, we have doubled our offerings of used textbooks to help meet the demand and keep costs down for students.
- What if a textbook is out of stock?
If the shelf is empty, students can fill out a "Special Order Form". Most special orders arrive within 2 to 4 business days. All special
orders must be prepaid and are non-returnable.
- What is the store's textbook return policy?
1) The returns deadline is 2 days after drop/add ends for the semester.
2) In order to make a return, you MUST have your original receipt, along with a drop/add form showing that you
have dropped the class,
3) Shrink-wrapped books or bundles are non-retrunable once opened.
4) Refunds must be in the same form as original payment.
- Why do I need a drop/add form to return a book?
The University Store, following the lead of college stores across the country, only allows students to return books if they have
decided to drop the class. This policy exists for a number of reasons.
1) Some students buy the books for a class in which they are not registered, hoping to add into the class. They plan to simply return
the books if they are not successfully added into the class. However, this takes a book away from the students who are actually registered in the class.
These students then have to special order the book and wait until it arrives.
2) Some students plan to buy the books online, but use the books from the University Store until the books they ordered online arrive.
We are not a rental service. If you plan on buying the course textbooks online, from a friend, or from another source, you simply cannot buy them at the store
and return them later.
The policy is in the spirit of fairness to ALL students. We apply it evenly. Our academic mission is to serve the students of Washington
and Lee by providing the right books, in the right edition, at the right time, at the lowest possible price that the market allows. Our returns policy is essential in allowing
us to achieve this mission.
- Can I sell my books back?
Yes. The University Store sponsors a buyback at the end of each term. You get cash for your books and future students are offered
money saving used books.
- How does the store arrive at the buyback price?
If the book is being used again and the store has received an adoption from the professor, we can pay 50% of the new
price for your book. If we have not received an adoption, the value of the book is determined by the used book distributor.
Other Merchandise Questions
Top
- Is everything in your store available online?
Not everything, but we are constantly updating our site with new apparel and gifts celebrating the university. If you have seen
something in our store that isn't on the website, we also take orders by phone. Simply call 540-458-8634, and we will by happy
to assist you.
- What if I buy something online and it doesn't fit?
All products are exchangeable. To arrange this, call 540-458-8634.
- Do you have a printed catalog?
No, not at this time.
- I have a suggestion for a product, a general question, or other feedback for the store. What do I do?
We love hearing from our customers. Please click here.
We will respond as quickly as possible.
- If I order products from the store, how are they shipped?
We ship all orders by UPS. Normal ground rates are:
Merchandise total under $20: Add $7.00
$20.01 to $50.00: Add $8.50
Over $50: Add $10.00
We also offer Second Day Air and Overnight shipping. These rates vary by weight and location.
|
|
|
|
|
|
|
|
Your Cart
|
Your shopping cart is empty.
|
|
|
|
